FAQs

Yes. Our store is located in Leipzig, Germany. Check here Leipzig Store.

Yes, we ship international. Check here Shipping & Delivery.

Registration is optional. You can place your order, either as a guest or as a registered member.

- Add to Cart

- Via e-mail: info@byagora.com

- Via social media (Facebook, Instagram)

- Via phone +49 1734123556 (Monday to Saturday, 11:00a.m. - 07:00p.m.)

- Via live chat (Monday to Saturday, 11:00 a.m. - 07:00 p.m.) 

- PayPal (PayPal & PayPal Express)

- Prepayment via wire transfer

- Credit Card ( Visa, MasterCard, American Express)

- Amazon Pay

- Apple Pay

- “byAgora” Gift Cards 

You can deposit the adequate amount of your order directly to our 

Deutsche Bank Account IBAN: DE97 8607 0024 0161 2779 00.

Please DO NOT  forget to write your full name and the order number and send the deposit receipt to info@byagora.com. 

Yes, we ship international. Check here Shipping & Delivery.

For delivery costs please check our Shipping & Delivery section.

- 1 to 3 business days, within Germany

- 3 to 5 business days in the rest of the world 

DHL delivers, Working Days from 9.00 a.m. to 17.00p.m. local time. 

An Order Placement Confirmation Email will be sent to you. 

You can track your order at “My Account”, after receiving the Order Placement Confirmation Email. Emails will inform you about your order’s changing status

Use the tracking number, that you can find on the Order's Shipment Confirmation Email, through the DHL’s official web site: dhl.com/en/express/tracking.html 

You can change or cancel your order ONLY before receiving our Email Confirmation that your order has been dispatched. In such case, please contact us at info@byagora.com. 

The delivery address cannot be changed, for security reasons, after the Order Placement Confirmation Email. 

Please read the Return Policy section and contact us immediately via e-mail at info@byagora.com.

Yes you can. 

1 piece.